1. Scope and agreement
These terms apply when you use this website or engage Workspace Benchcore for trial activation analytics, measurement design, workshops, or related advisory work. A signed proposal or statement of work may add project-specific terms; if there is a conflict, the signed document takes priority.
2. Website information
Website content is general information, not a guarantee of a particular commercial outcome. Analytics recommendations depend on the quality, completeness, and lawful availability of the data you provide.
3. Engagements and client responsibilities
Project scope, timing, fees, and deliverables are confirmed in writing. You are responsible for timely access to relevant people, systems, documentation, and data, and for ensuring you have the right to share them. You remain responsible for product, marketing, and business decisions made using our work.
4. Fees and payment
Fees and payment dates are stated in your proposal or invoice. Overdue amounts may pause work after reasonable notice. Pricing on this website is informational and does not create a binding offer.
5. Intellectual property
Each party retains ownership of material it had before an engagement. Once agreed fees are paid, you may use project deliverables internally for your business. Workspace Benchcore retains its general methods, know-how, templates, and non-client-specific tools. We do not publish your confidential information without permission.
6. Confidentiality and data
Each party must protect confidential information and use it only for the engagement. Personal data is handled according to our privacy policy and any applicable project agreement. Do not send production credentials or unnecessary personal data through the contact form.
7. Liability
To the extent permitted by Malaysian law, neither party is liable for indirect, incidental, or consequential loss. Our total liability connected with an engagement is limited to the fees paid for the affected service, except where liability cannot legally be limited.
8. Termination
Either party may terminate according to the written project agreement. Charges may apply for completed work, committed time, and non-cancellable costs. Refund and cancellation details are set out in our refund policy.
9. Governing law
These terms are governed by the laws of Malaysia. The parties will first try in good faith to resolve disputes through direct discussion before pursuing other remedies.